grand303Privacy Policy
This page describes what we collect when you use grand303 and how we keep that data protected. We take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place positions on Liga 1 fixtures and other games, we collect certain information. We use that information to verify your identity, process your transactions, and operate our platform securely.
Our policy is transparent: we explain what data we hold, who may access it, how long we keep it, and what rights you have. We do not sell your data to third parties for marketing purposes. We do share limited information with payment processors and regulatory bodies where required by law. Our servers may be located outside your jurisdiction, but we apply consistent security standards across all locations.
If you have questions about how we handle your data, our support team responds during operating hours. You may also request to review, correct, or delete your personal information by contacting us directly.
What Data We Collect on grand303
Information during account registration
When you open a grand303 account, we collect your full legal name, date of birth, email address, phone number, and government identification number (KTP or passport). We also collect your chosen username and password. This information is required to verify your identity, prevent fraud, and comply with anti-money-laundering regulations across Southeast Asia.
We may also request proof of address—a utility bill, rental agreement, or bank statement showing your name and current address. This additional information helps us confirm your residency and ensure you are accessing grand303 from a jurisdiction where our services are lawfully available.
Payment and transaction data on grand303
When you deposit funds, we collect information about your payment method. If you use DANA, e-wallet, or mobile banking, we record the transaction ID and the amount transferred. If you use a bank transfer via local payment, online payment, e-wallet, or mobile banking, we record your virtual account number and the bank details you provided. We do not store your full bank account numbers or passwords—only the information necessary to process deposits and link withdrawals to your account.
We retain transaction records for a minimum of seven years to comply with financial regulations. These records include the date, amount, payment method, and status of each deposit and withdrawal. We use this data to settle your account, investigate disputes, and detect unusual activity that may indicate fraud.
Game and betting activity on grand303
We collect data about every game and bet you place on grand303. For live-dealer games like Baccarat and Blackjack, we record which tables you joined, how long you played, and your outcomes. For slot games like Aviator and Sweet Bonanza, we record each spin, the result, and any payouts. For sportsbook markets on Piala Indonesia and other events, we record which fixtures you engaged with and the positions you placed.
We use this data to calculate your account balance, settle positions accurately, and detect patterns that may indicate problem gambling or fraud. We do not share this data with third parties except as required by law.
Data we collect
- Legal name, date of birth, government ID, and email address
- Payment method details and transaction history
- Game and betting activity logs
- IP address, device information, and browser type
- Support communications and account recovery requests
Technical data and cookies on grand303
Our servers automatically record your IP address, device type, operating system, and browser information when you access grand303. We use this data to detect fraud, prevent account takeover, and improve our platform's performance. We also use cookies—small files stored on your device—to remember your login status, language preference, and recent activity. Cookies help us personalise your experience and track how you navigate grand303.
We do not track you across websites outside grand303. Our cookies are used only to operate our platform and analyse how you use it. You can disable cookies in your browser settings, but some features may not function properly if you do.
How We Use Your Data on grand303
Our data use practices
We use the data we collect for specific, lawful purposes. We verify your identity to prevent fraud and comply with anti-money-laundering laws. We process your payment information to execute deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers. We maintain transaction records to settle your account accurately and resolve disputes.
We analyse your game and betting activity to detect unusual patterns that may indicate fraud, account compromise, or problem gambling. We use technical data to improve platform security, prevent abuse, and optimise performance across different devices and browsers.
Third-party processors and data sharing
We share limited data with third parties only when necessary. Our payment processors—the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions—receive transaction details required to process your deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to execute payments.
We may share data with law enforcement or regulatory authorities if required by law. For example, if we detect a transaction that appears linked to money laundering, we may report it to relevant authorities in your jurisdiction or ours. We do not voluntarily share your data with third parties for marketing, advertising, or any purpose other than operating grand303 and complying with legal obligations.
Your rights regarding your data on grand303
You have the right to access, correct, and delete your personal data. You may request a copy of all data we hold about you, free of charge, by contacting our support team. If any information is inaccurate, you can request correction. If you no longer wish to use grand303, you can request account deletion; we will delete your personal data within a reasonable timeframe, though we retain transaction records as required by law.
You may also object to certain data uses—for example, you can opt out of marketing communications if we send any. You have the right to lodge a complaint with data-protection authorities in your jurisdiction if you believe we have mishandled your data.
Data retention on grand303
We retain personal data as long as your account is active. If you close your account, we delete most personal data within 90 days, except for transaction records and information required by law. Transaction records are retained for a minimum of seven years to comply with financial and anti-money-laundering regulations. If you have an ongoing dispute with grand303, we retain relevant data until the dispute is resolved.
Security practices on grand303
We protect your data using industry-standard encryption, secure servers, and access controls. Your password is encrypted and never stored in plain text. Payment information is processed through secure payment gateways that comply with international security standards. Our team undergoes regular security training, and we conduct periodic security audits to identify and fix vulnerabilities.
We cannot guarantee absolute security—no online system is completely risk-free—but we undertake substantial technical and administrative measures to protect your data from unauthorised access, loss, or misuse.